At Cheap Action Figures Store, we’re dedicated to providing collectors worldwide with premium action figures and model kits while ensuring a seamless shopping experience. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your collecting needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note for International Collectors: We ship worldwide except to certain Asian countries and remote locations. Customs declarations will be marked as “Collectibles” with the appropriate value. Any customs fees or import taxes are the responsibility of the recipient.

Returns & Exchanges

We stand behind the quality of our collectibles. Each item undergoes meticulous inspection before shipping, but we understand that sometimes returns or exchanges may be necessary.

Eligibility Criteria

To qualify for a return or exchange:

  • Request must be initiated within 15 days of receiving your collectible
  • Items must be in original condition with all packaging intact (including boxes, certificates, and protective materials)
  • Proof of purchase (order number) is required

Non-Returnable Items

Due to their collector-grade nature, the following items cannot be returned:

  • Opened Complete Model kits (1100/1144/172 series) due to assembly requirements
  • 3rd Party & 4th Party Transformers with removed factory seals
  • Custom or limited edition figures (e.g., Newage H53G, Black Mamba exclusives)
  • Digital products (if applicable)

Step-by-Step Return Process

  1. Initiate Request: Email our Collector Support Team at [email protected] with your order number and reason for return
  2. Receive Authorization: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions
  3. Package Securely: Repack items in original packaging with all protective materials
  4. Ship to Warehouse: Send to our Fayetteville address (provided with RMA) using a trackable service
  5. Inspection: Our team will verify the collectible’s condition within 3 business days of receipt

Refund & Exchange Options

Refunds: Issued to your original payment method within:

  • Credit Cards: 5-7 business days after approval
  • PayPal: 3-5 business days after approval

Exchanges: Available for identical items of equal value. For rare collectibles (e.g., Bandai exclusives), we’ll notify you of availability before processing.

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the collector’s responsibility unless the return is due to our error
  • International returns must be declared as “Returned Goods” to avoid duties
  • Refunds for international orders will be processed in USD and may be subject to currency fluctuations

Return Request Template

Use this template when contacting our Collector Support Team:

Subject: Return Request – Order #[Your Order Number]

Dear Collector Support Team,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).

Item Details:
– Product Name: [e.g., “Bandai MG 1/100 RX-78-2 Gundam”] – Reason for Return: [e.g., “Manufacturing defect in right arm joint”] – Preferred Resolution: [Refund/Exchange for [specific item if applicable]]

I confirm the item is in its original condition with all packaging materials intact. Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Email]

Contact Us

For any questions about our shipping or returns policy for collector-grade items, contact us at:

  • Email: [email protected]
  • Warehouse Address: 3537 West Chevaux Dr, Fayetteville, US 72704

We appreciate your trust in Cheap Action Figures Store for your collecting needs!